Blog spotlight: Health Plan Administration


When it comes to excellent service, Compass Rose Benefits Group holds itself to the highest standard—we stop at nothing to ensure that members and interested prospects have the resources they need to answer their questions. One resource is our Health Plan Administration team, which is made up of highly trained Insurance Specialists with a variety of experiences and skills. Our in-house team anticipates and responds to the needs of the membership in a timely, professional, and knowledgeable manner.

So, as we gear up for Open Season, we want to give members and prospects alike an insider’s look at our team of Insurance Specialists.

Donna Spina | Manager, Health Plan Administration

My name is Donna Spina. I am the Manager/Health Plan Administrator for the Compass Rose Health Plan. I came to Compass Rose Health Plan 4 ½ years ago with a broad health care background having started my career in 1987 with Prudential Insurance. I have extensive experience in Medical/Dental claims and terminology, Medical Management and Life/Health Sales. I am very fortunate to be able to utilize my experience and help Compass Rose Health Plan members have a pleasant experience when calling the Compass Rose Health Plan.

With Open Season quickly approaching, Compass Rose is here to answer any questions you may have about our plan, whether currently with the Plan or interested in learning more about Compass Rose, we are here to help!

Karen Strohecker | Insurance Specialist

Hi, I am Karen Strohecker and joined the Compass Rose team as an Insurance Specialist in Spring 2014.  I have the responsibility to assist our members with all aspects of the health plan such as claims, benefits, prescriptions, and enrollment questions. I have had a well-rounded career with almost 20 years in the healthcare field that benefits my current role here at Compass Rose.  I enjoy the daily challenges of the position and look forward to many years continuing to serve our members’ needs.

Raquel Martinez | Insurance Specialist

My name is Raquel Martinez, and I’m an Insurance Specialist with the Compass Rose Health Plan in our Health Plan Administration office. I assist our members with all benefits/claims questions for the health plan or the prescription drug program with Express Scripts, Inc. I’ve been in the insurance field for almost seven years, previously working in 3rd party insurance administration office for six years, three of which I was a supervisor for their Customer Service Department. 

Compass Rose Health Plan has been an amazing environment to work in and our members really appreciate the one-on-one service we provide. My fellow Health Plan Insurance Specialists have been a joy to work with and I am proud to be a part of this family! 

Joni Fisher | Insurance Specialist

My name is Joni Fisher, and as an Insurance Specialist with Compass Rose Health Plan I assist members with a wide variety of topics related to our health plan. Before coming to Compass Rose, I worked for approximately four years in specialist’s offices where I gained knowledge of the health insurance field by conducting insurance verification and payment collections. After recently graduating with a degree in Health Care Administration, I decided that I was interested in focusing more on the health insurance side of the healthcare field. Since joining Compass Rose Health Plan in March I have enjoyed working in an environment that is both challenging and rewarding.

Compass Rose Benefits Group wants to make it easier for our members to live healthier and happier lives. Whether you’re looking for coverage and benefits, have questions on claims for your medical visits or pharmacy needs and any other Health Plan information, our team of Insurance Specialists has you covered. They can be reached at (866) 368-7227 (option 3) or email at to get the answers you need! 

One thought on “Blog spotlight: Health Plan Administration

  1. Pingback: Blog Spotlight: Compass Rose Sales Team | Chat and Chew

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